1. Who We Are

First Step is a school management and educational application that provides school-related services such as student management, student profiles, attendance, study materials, class timetables, book issue information and other school-related features.

Our website address is: https://schoolfirststep.com

2. Information We Collect

Depending on the features used by your school, First Step may process information provided by the school, students, parents, teachers or other authorized users.

This information may include:

• Student name and basic profile information
• Parent or guardian information
• Student admission or registration information
• Class, section and academic information
• Attendance records
• Examination and academic performance information
• Class timetable information
• Study material and educational content
• Library or book issue information
• Login credentials and account information
• School-related communication and notifications
• Other information entered or managed by the authorized school

3. How We Use Information

Information processed through First Step may be used to provide and operate school management and educational services.

This may include:

• Managing student and parent accounts
• Providing access to student profiles
• Managing attendance records
• Providing study materials and educational information
• Displaying class and school timetables
• Managing library and book issue information
• Providing examination and academic information
• Sending important school notifications
• Maintaining the security and functionality of the application
• Providing technical support and resolving issues

4. School-Provided Information

Much of the information available through the First Step application may be entered, managed or controlled by the school or educational institution using the service.

The school is responsible for ensuring that information submitted to the application is accurate and that it has the appropriate authority to provide such information for school-related purposes.

5. Login and Account Information

Some features of First Step may require users to sign in using credentials provided or managed by the school.

Login information is used to authenticate authorized users and provide access to the appropriate school-related features and information.

Users should keep their login credentials confidential and should not share passwords or other authentication information with unauthorized persons.

6. Children's and Students' Information

First Step may process information relating to students, including students who are under the age of 18. Such information is generally provided or managed by the student's school, parent, guardian or another authorized person for legitimate educational and school-management purposes.

We do not knowingly use student information for unrelated purposes. Access to student information is intended to be limited to authorized users and school personnel according to the school's configuration and permissions.

7. Device and Technical Information

When you use the application, certain technical information may be processed automatically as necessary for the operation, security and troubleshooting of the service.

This may include information such as device type, operating system, application version, IP address, crash information and other technical information where applicable.

8. Notifications

First Step may send notifications related to school activities, attendance, academic information, study materials, announcements, timetable changes and other school-related information.

Notification availability may depend on the school's configuration and the features enabled for your account.

9. Cookies and Website Technologies

Our website may use cookies or similar technologies to provide essential functionality, improve user experience, maintain login sessions and understand how the website is used.

Some third-party services embedded on our website may also use cookies or similar technologies according to their own privacy policies.

10. Third-Party Services

Certain features of the website or application may rely on third-party services for hosting, security, notifications, analytics, authentication, crash reporting or other technical functions.

Where third-party services are used, they may process information according to their own privacy policies and applicable terms.

11. Data Security

We take reasonable technical and organizational measures to help protect information against unauthorized access, alteration, disclosure or destruction.

However, no method of electronic storage or transmission over the Internet can be guaranteed to be completely secure.

12. Data Retention

Information may be retained for as long as necessary to provide the requested school services, maintain records, comply with applicable legal or administrative requirements, resolve disputes, enforce agreements, and maintain security.

Retention periods may vary depending on the type of information and the requirements of the school or educational institution.

13. Sharing of Information

We do not sell personal information to third parties.

Information may be accessed or processed by authorized school personnel, authorized users, service providers and technical partners where necessary to provide, maintain, secure or support the service.

Information may also be disclosed where required by applicable law, regulation, legal process or to protect the security and rights of users and the service.

14. Your Privacy Rights

Depending on applicable law, users may have rights regarding their personal information, including the right to request access, correction or deletion of certain information.

Because student and school records may be managed by the educational institution, requests concerning student records may need to be directed to the relevant school or authorized administrator.

15. Password and Account Security

Users are responsible for keeping their account credentials secure. If you believe that your account has been accessed without authorization, you should contact your school administrator or the appropriate support contact as soon as possible.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or privacy practices.

Any updated version will be published on this page with a revised "Last Updated" date.

17. Contact Us

If you have questions about this Privacy Policy or the handling of your information, please contact us through our website:

https://schoolfirststep.com